Return and Exchange Policy:

Please visit our returns portal here to initiate your return or exchange. We provide free return labels for US exchanges or returns for store credit. US returns for refunds will be adjusted for the actual cost of the return shipping label. Refunds do not include shipping and handling charges associated with your original order. 

We accept returns of unworn, unwashed and undamaged merchandise retaining all its tags that was purchased in our flagship store or on KJP.Com. All returns must be initiated within 30 days of the original purchase to be eligible for a refund. All returns must be accompanied by the original packing slip for processing.  

Your return will be processed once it is received at our factory and its condition has been deemed to be in accordance with our policy. Kiel James Patrick reserves the right in our sole discretion to deny returns/exchanges that are found not to be in accordance with our policy.

 

Customized Orders:

Orders for monogrammed/personalized items cannot be cancelled, returned or exchanged.

 

Shipping of Returns/ Exchanges: 

For US returns, we will issue a prepaid label when you complete a request using our returns portal. For international returns, you are responsible for return shipping. In the case of an exchange, we will cover the cost of shipping the replacement item to you. 

 

If you have additional questions:

Email us at CustomerService@KielJamesPatrick.com

Call us at (888) 643-8663