We ship both domestically in the USA and internationally. We DO NOT ship to Russia, Greece, or Brazil.  Orders in the US ship via USPS or Fedex ground unless otherwise selected by the customer.  Orders to Canada are shipped through Fedex International Priority. We ship international orders via Fedex International Priority.  This is a 7-10 day shipping service. Delivery time depends on the availability of the items purchased, and does not include any additional customs or order processing time. The shipping cost for specific countries can vary (from $20-$60 USD) so we suggest going to the checkout page and entering your country to see the most up to date pricing information. We do not cover any additional customs, duties, tariffs or taxes. We strongly encourage that all of our international customers research their local laws and regulations regarding imports prior to placing an order to avoid any unpleasant surprises at delivery. As of July 1, 2020 any orders over $120 USD shipping to Canada are subject to custom duties and taxes plus any other additional taxes specific to the destination province. We may elect to not ship to your country if there are high import tariffs.

We strive to have all orders fulfilled within 5 business days, so we ask that you please allow at least 48 hours for us to process your non-customized order before shipping it out. During high volume sale times orders may be delayed. Our factory is up and running Monday-Friday 9am-5pm EST., so if you place an order over the weekend, or after hours, it will not ship until the next business day at the earliest. Orders with customized items may take up to two weeks to be processed. Orders with overnight or two-day shipping placed after 2PM on weekdays or during weekends and Holidays will ship the following business day. Please note that pre-order items are still subject to their estimated shipping dates noted on the product’s page. You will receive a tracking number via email once your order has shipped from our factory. Please allow longer for your order to arrive in remote areas and during sale periods. We would also like to note that delivery times may be extended during national and international holidays. Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses. The rate of speed at which your package is delivered to you will be based off your chosen shipping method. You can check your order status here.

We use a blended combination of order weight and price to calculate domestic shipping charges. All jewelry orders are subject to a $4.99 standard shipping rate. Domestic orders of non-jewelry are subject to price-based shipping charges as follows:

Order Value:                         Shipping Charge:

$0-$100                                 $8.99

$100-250                                $9.95

$250+                                      Free

Once your order is packaged and labeled for shipping, a tracking number will be assigned to your package. You will then receive an email with your tracking number which will be activated when it is received by the carrier of your choice. You will also receive an email notice when your order is delivered.

Chances are if your tracking number isn’t working, it has not yet been activated. If your tracking link is not working 24 hours after you receive notice, please contact Customer Service and we can provide you with your tracking number. If you are having issues with your delivery, please contact your chosen courier service directly.

Please send a single email to customerservice@kieljamespatrick.com with your order number and a detailed description of the change that you would like to have made to your order. Please keep in mind that orders with customized items may not be able to be changed or may incur a fee to process a change. If your order is placed over the weekend or after business hours, we will contact you to discuss your order options at the start of the next business day. If your order is placed during business hours, feel free to give us a call at 888-643-8663 and we would be happy to discuss your order options promptly. Note that once an order has been marked shipped in the system, it cannot be altered in any way. Kiel James Patrick does not offer rain checks. If an order is placed outside of the timeframe of a promotional event we cannot retroactively apply that promotion to the order. 

Yes, you can fill out your shipping address on the first page of the check out where it asks for your shipping information. When you proceed to the billing information page, select “Use a different billing address”.

KJP Customer Service will always be happy to split an order, however the customer will be responsible for paying any additional shipping expenses associated with splitting the order. We always want you to be able to start enjoying your KJP products as soon as possible!

If your package has been marked as delivered, please file a claim with the carrier of your package. You can file a claim for a USPS shipment here or for a UPS package here. Please note that once a package has left our facility, it is out of our hands, and Kiel James Patrick will not be responsible for any lost or stolen packages. If your package has been lost in transit, please contact customerservice@kieljamespatrick.com with your order information and we will do our best to help you out.

Lost Packages Due to Address Issues: Please double-check the accuracy of your shipping address, including any apartment numbers, before completing your order. We want to make sure your package reaches you! We are not responsible for packages that are shipped to incorrect addresses entered by the customer, so please ensure your address is complete and accurate. Just a reminder that your billing address should match the one on your payment method, while your shipping address should be the exact location where you'd like to receive your package. Thanks for helping us get it right!

All KJP.com returns and exchanges are handled by our customer service department at our factory office. Feel free to use our online Returns & Exchanges portal to get the process started. You may also reach out to us via email or phone to request a return or exchange. At this time returns and exchanges for items purchased at retailers should be handled through our retailers.

Please see our Return & Exchange Policy here.

Please see our Return & Exchange Policy here.

Domestic and international exchanges are usually turned around in 2 business days once they are received by our shipping department.

We do not accept returns on gift cards.

We recommend measuring your wrist with a soft measuring tape. You should order the bracelet that corresponds with the circumference of your wrist. If you are unsure of what size to order because it is a gift, most women wear a small or medium and most men wear a medium or large. If for some reason the bracelet does not fit, we would be happy to exchange it for a different size!

Extra Small            6.5"          16.51 cm

Small                      7"             17.78 cm

Medium                 7.5"          19.05 cm

Large                     8"             20.32 cm

Extra Large          8.5"           21.59 cm

We suggest that you order a belt four inches larger than your pant waist size. For Example: If you have a 34 inch waist, you would choose a 38 inch belt. Our belts are 1 1/4" wide.

You can find a retailer that carries our merchandise using our Store Locator.

Many of our items are carefully wrapped in our custom tissue paper and pouches and then tied up in our signature boxes. For the products that do not come in a box, we have meticulously designed gorgeous packaging to complete the look, guaranteeing you always receive a beautifully finished product. Perfectly wrapped for gifting or as a special gift for yourself! In order to keep shipping costs as low as possible for our international customers, orders may be packaged with minimal gift wrapping materials. Please reach out to our Customer Service team for more info about gift wrapping.

Since we are a small business, we do not carry large levels of inventory. We strive to re-stock most products within a 2-4 week period.

We highly recommend keeping our items out of water and always handling them with clean, dry hands. Our jewelry can be fragile and should always be handled gently and with care. Our high-quality cotton nautical cord is not as dirt resistant as nylon rope and WILL shrink if it gets too wet. Avoid contact with perfume and cologne to prevent any discoloration and/or chipping of your item(s). Should your item(s) get dirty, we suggest gently wiping it with a cool damp cloth and, if necessary, applying a stain-removing detergent to spot clean fabric/rope components. The appearance may change over time – that’s okay! Wear it proudly and wear it well! 

Please send an email to Customer Service detailing the issue you have encountered and we will do our best to resolve it for you.

If your jewelry needs repair or replacement due to a manufacturing defect within 30 days of receipt, KJP will repair or replace it with the same product if available. If the same product is not available and the item cannot be repaired, a merchandise credit or an item of equal value will be offered. After 30 days (and for up to 90 days) defective jewelry items may be repaired or a credit given at our discretion, providing the customer can provide proof of purchase.

Kiel James Patrick has a wonderful selection of monogrammed bracelets. Please contact us with as many details as possible if you would like to customize an item that is not normally customizable, we allow customizations on a case to case basis and do charge an additional fee.

We love when customers are excited about our products and brand. However, we do not normally distribute free stickers per request. Our signature decal stickers are an additional benefit provided to customers who place their order online. Some retail locations that carry our merchandise will allow fans to collect stickers when they visit, if they have them available.

KJP.com has a secure checkout system that processes payments from most major credit card companies. We also accept most debit cards and PayPal payments. We do not accept payments in the form of cash or checks.

You can purchase a physical KJP gift card through KJP.com or at our Newport location. Gift cards are listed under the "Accessories" menu on our site. When you select the gift card you can determine the denomination using the “Size” drop down menu. Gift cards come wrapped in our signature packaging for the perfect present!

Yes, below the “Secure Check-Out” button there is a box you can select to indicate that you would like for us to include a gift receipt.

Sales taxes are determined by state law. Before you check-out, you will be able to view the sales taxes that are imposed by your state on your order. International customers should investigate local laws to determine import taxes that must be paid to receive their order.

Contact our customer service department to see if they are able refund you. Kiel James Patrick does not offer rain checks. If an order is placed outside of the timeframe of a promotional event we cannot retroactively apply that promotion to the order. Discount codes cannot be applied to the following items: items already on sale, gift cards, framed photography, vintage apparel.

Please contact our customer service department and they will evaluate your request.

You can find a sign-up box on the bottom right hand corner of our website and add your email there. You can also contact our customer service department and we would be happy to add your email manually.

Yes! You can “like” our Facebook page, or follow along on instagram at @KJP and @SarahKJP. Kiel and Sarah also manage two blogs Classy Girls Wear Pearls and Azimuth Circle.

Unfortunately, we do not offer tours of our factory space.

We do not currently have a showroom space at our factory.

Although they love and appreciate their fans, they are an extremely hard working couple with a very busy schedule.

Although we are not always hiring, we are always keeping an eye out for talented individuals who we could add to our team! Send a cover letter and resume to careers@KielJamesPatrick.com. We will keep resumes on file for future job openings.

Yes, she is! She is the original factory cat. Although she gets very jealous of our girl Bennie, she gets lots of love from our employees!

Collaboration requests may be sent via email to customerservice@kieljamespatrick.com. Please include a detailed description of how you would like to collaborate with the company, what your target audience is, and how you believe the collaboration with benefit the company.

You can find the wholesale application on our website under the customer service heading. Once we receive your application we will review it and get back to you within a business week.

The campus rep program is currently designed for undergraduate students.

We will consider all applications that are submitted by undergraduate students.

There is no set time commitment for our reps. We expect that you are working hard. What you put in, is what you’ll get out.

Yes, we do give donations on a case-by-case basis. Please send a detailed request to customerservice@kieljamespatrick.com .