Love this sweater! Had to take a star off for customer service though. Ordered this in the wrong size on sale (final sale/no returns). Checked the website in hopes that the size I needed was still available and it was so I had high hopes that an exchange would still be possible as other high end shoppes offer this even on final sales. Unfortunately I was given a cold copy/pasted reply on their policy. If the sweater wasn’t fully in stock I would completely understand not being able to exchange it based on their policy, but the reply on my request was so cold this makes me not want to continue shopping here. It’s a shame since the owners seem like awesome genuine people and everything I have ordered in the past I have absolutely loved!