Shipping PolicyWe strive for expedient delivery, and aim to have most packages shipped within 48 hours. Many of our leather goods are made to order, which can add 2-3 days to the delivery time of these items.
In the United States and Canada, we offer $2.99 USPS First Class Mail, or $5.99 Priority Shipping shipping on all orders, as well as several options for Fedex.
For international orders, we offer Fedex Express International service for a flat rate of $30.00 USD.
Returns and Exchange PolicyWe are more than happy to accept returns or exchanges on any product, for any reason, for up to 60 days. In the US, we also pay for shipping both ways on every order, so you can make your purchases confidently, knowing that if you need to return, or exchange, you can do so free of charge.
Repairs are available free of charge within six months of purchase, and will be subject to a service charge after the six month warranty has ended. A pre-paid return label is included with each order, or one can be obtained by sending an email to CustomerService@KielJamesPatrick.com
If you have any questions, please feel free to call us at (866) 823-6767.